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Hermes - No No No

Tuesday, 25 August 2020  |  Admin

Hermes - No No No

Hermes, you are asking?

Are you asking if we are using Hermes for delivering your purchases?

Do you want to get them at all? - because we are not, never did, and never will use Hermes for delivering your purchases from this site.

If we did not want you to have them, we might as well just not send them instead of using Hermes for delivering. see this Trustpilot feedback page:

https://uk.trustpilot.com/review/www.myhermes.co.uk

15% of the feedbacks was a negative feedback. 15% !!!

See quotes from some of the feedbacks:

"Companies need to stop using Hermes
Hermes are seriously unreliable. They never fulfil next day delivery packages and they have lost too many of my packages. One delivery driver even left a package in my bin despite me instructing them not to leave it anywhere if I didn’t make it home on time. If a see that a company uses Hermes as a courier I will not purchase from them."

"Service always terrible
Service always terrible. Emails say delivery today but no parcels arrives. Customer service non existent.
I now contact seller beforehand and if they use Hermes as their courier, I tell them I won't be ordering - hopefully retailers will slowly realise that Hermes are doing their businesses harm and will stop using them.
My very precious parcel which is a rare, valuable and unique fossil has just disappeared.
I can't tell you how much I loathe this company!"

"Parcel arrived late and the…
Parcel arrived late and the satisfaction survey is a nightmare. Not my firs negative experience with a Hermes and probably not my last."

"ONLY TWO OUT OF THREE DELIVERED
Three parcels were dropped at the same time for the same address. Two delivered in three days. Third parcel still not delivered four days later. Tried the messenger support, worse than useless. Very very dissatisfied so far. No contact, nothing."

"terrible service
they left parcel outside front door and stated it was left in porch...... i don't have a porch"

"Received tracking of Hermes letting me…
Received tracking of Hermes letting me know they have my parcel over 10 days later my parcel has still not been sent to me. Tried getting in touch and just had to speak to automated messages so still no idea where my parcel is or when I will receive the parcel."

"Package lost"

"Hermes is a very poor service to be on the receiving end of.
I don't use Hermes but companies I buy from do. I have not had a single parcel without a hole and damaged. The hole is usually hand sized. Left in the wet or a difficult spot to collect from. I am a disabled customer so I have a lot delivered so its a service I need. So not to get the service I have paid for and need it's very frustrating. I have contacted Hermes and the companies that use Hermes and no one dose anything. They don't respond to emails, the situation is past on to someone else and has never been sorted."

THE ABOVE WAS FROM THE FIRST PAGE ONLY, ON THE 25TH OF AUGUST 2020 AT 17:00.

20 FEEDBACKS ON THE PAGE, 8 OF THEM ARE NEGATIVE.

That is 40% negative. Nearly half.

So summarise this matter: We do not use Hermes. We use the Royal Mail in the UK, and your national postal services in your country to deliver it, if you are outside of the UK..

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After posting this, I found a new Hermes page at Trustpilot. This one was not claimed by Hermes:

https://uk.trustpilot.com/review/new.myhermes.co.uk

Amazing reading. How do they stay in business?