RETURNS, GUARANTEE & AFTER-SALE SERVICE
(NOTE: If the card provider will not allow refunds because the card expired,
Reward Points for the value of the purchase will be awarded instead of a refund)
We guarantee our products against faults developed with 6 months of the purchase.
If the item received is faulty or not as described, we will send the correct item with a pre-paid envelope to return the item.
Our Return Address:
ADVA TRADING LTD.
Clover House, Unit 8,
Boston Road, Sleaford
Please complete the REURN SLIP fully and send with the item !
1. Refunds within 30 days: Item can be returned in ANY CONDITION.
2. Refunds after 30 days: Item must be returned new and unused.
3. Buyer pays for posting items to us.
4. Any postage cost charged on original order will not be refunded.
5. Allow 2 weeks to process returns.
6. Use 'Signed For' service for your return and keep the Tracking Number.
7. Resizing of links bracelets is a paid service:
Add 1 link: £ 6.00
Add 2 links: £ 7.00
Add 3 links: £ 8.00
Add 4 links: £ 9.00
Add 5 links: £ 10.00
Add 6 links: £ 11.00
Add 7 links: £ 12.00
(We do not add more than 7 links per bracelet)
Removing links: £5.00 flat rate.
RESIZING LINKS BRACELETS
This is how it works
A. Send the completed Return Slip with the item (Return Slip is being sent with every order). We do not take resizing instructions via the phone.
B. We will email you a link to a special order page, so you can pay for the service.
(Alternatively, you can buy spare links and add them to your bracelet at home, with the free resizing tool we send with every links bracelet)
If you are in the UK, we will send you the resized bracelet FREE of charge.
If you are out of the UK, we will charge our normal shipping costs
We send a Return Slip with each item.