Troubleshooting: Cannot open the clasp
You need to place the tip of your finger under the clasp’s edge as indicated with the tip off the red arrow, and push it up to open the clasp
If the claps too difficult to open, use something hard to place under the clasps' edge.
We use scissors – see image below.
Once open the clasp, you need to loosen the clasp.
To see a guide to loosen the clasp, CLICK HERE.